Case studies
Hope Sends Trading and Projects
Hope Sends Trading and Projects (Hope Sends), established in 2009, is a 100% black-owned South African company, with 51% black woman ownership. Headquartered in Klerksdorp within the Matlosana Local Municipality, the company provides a diverse range of services, including the servicing of wall-mounted air conditioners, demolition services, and underground toilet maintenance and sanitation. The business is deeply committed to empowerment, operational excellence, and inclusive economic growth. Guided by a vision of sustainability, Hope Sends aims to position itself as a leading provider of trading and project services, contributing meaningfully to transformation and the long-term development of the communities in which it operates.
Key milestones
2010 – 2020
Foundation and growth in catering services
Secured a vendor number enabling consistent revenue and positioning the business for long-term growth.
2021
Strategic pivot in
response to Covid-19
Key achievement: Secured their first contract in the Dr Kenneth Kaunda District, entering the construction, supply, and delivery space.
2022
Operational expansion and asset deployment
Established permanent office premises in Klerksdorp and deployed 10 leased refuse compactor trucks, expanding their presence in the industrial and mining sector.
2023
Community engagement and capacity building
The science laboratory at Alabama Secondary School was refurbished as part of community support initiatives. A comprehensive gap analysis and pre-technical assessment were completed through the ESD programme, resulting in strengthened internal systems and improved readiness for future scale and growth.
2024
Securing long-term contracts and strengthening market position
A five-year cleaning services contract was awarded, along with a three-year septic tank cleaning contract, further reinforcing Hope Sends’ position as a trusted service provider within the mining sector.
Hope Sends has been strategically leveraged through the support from enterprise and supplier development (ESD) with initiatives that strengthen its operational readiness and accelerated growth. This support has been instrumental in advancing procurement readiness, conducting a comprehensive gap analysis, streamlining vendor application processes, training and mentorship. These interventions have enhanced their competitiveness and positioned the business for scalable and sustainable participation in high-value supply chains and providing sustainability after the life-of-mine.
